Shipping & Returns Policy
All products are produced on order. Upon completion of the production of the watch ordered, we will deliver goods with the delivery option selected during the order process. The delivery period stated within which you receive your order is approximate.
We try to maintain excellent parts stock levels but sometimes demand, particularly on new models and items subject to promotional offers, can take us by surprise and products become unavailable. If this is the case, we will tell you as soon as possible and keep you updated as to your order status.
Products will be sent to the address given by you in your order. Depending on your location, you may have to pay custom duties and taxes, which is levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note that customs policies vary from country to country. We recommend you contact your local customs office for further information. Please note international shipments may also be subject to cross border inspections by customs authorities.
If you are not thoroughly satisfied with your order, you can return the Delma products purchased on the Website within thirty (30) days following the purchase order date subject to the products meeting the following:
Delma products must be returned in their original condition, in a new, unused and perfect state, with all protection tags and stickers attached to them, with the original Delma box and delivery package, including all accessories and documentation. Please also note that we will not be able to accept returns if the product shows signs of wear or has been used or altered from its original condition in any way. Upon receipt of your return, the watch will be inspected and we will inform you whether the criteria are met and will process the refund accordingly. If the watch shows signs of wear, Delma reserves the right to refuse the acceptance of the return and will charge for the watch to be sent out again.
Please note that Delma is unable to refund any bank charges or currency conversion fees you may have incurred from your card provider.
How to contact us
If you have any questions about the shipping and returns policy please contact us through our contact form.